ILM LEVEL 3 CERTIFICATE IN LEADERSHIP AND MANAGEMENT
Effective leadership and management require a broad range of practical skills. Managers need to communicate clearly, motivate their teams, manage performance and respond effectively to change and workplace challenges.
The ILM Level 3 Certificate in Leadership and Management is designed for managers and leaders who want to extend their existing skills and capability. The programme brings together seven units covering key areas of leadership and management.
Delegates will consider communication, leadership styles, team motivation and workplace conflict. In addition, the programme covers performance management, motivating individuals and planning organisational change. The course provides practical knowledge that can be applied to everyday management situations.
8 Day Course
LM Level 3 Certificate in Leadership and Management
7 Programme Units
DEVELOP YOUR SKILLS
ACHIEVE YOUR GOALS
EXPAND YOUR HORIZONS
COURSE OBJECTIVES
By the end of the programme, delegates will have considered a range of practical leadership and management approaches. They will look at effective communication, different leadership styles and techniques for leading and motivating teams.
In addition, delegates will consider the causes and effects of workplace conflict and the manager's role in resolving problems. They will also look at motivation and how different factors can influence behaviour and performance.
Finally, delegates will consider approaches to managing individual and team performance. They will also look at the principles of change management and practical tools that can support organisational change.
COURSE CONTENT
Understanding the Communication Process
Consider the nature and importance of communication, different communication methods and your own effectiveness when communicating with others.
Understanding Leadership
Look at the role of the leader, different leadership styles and behaviours, and how your approach can be adapted to different people and situations.
Leading & Motivating a Team Effectively
Consider the importance of vision, mission and strategy and what these mean for first line management. The unit also covers effective communication and motivational theories.
Understanding Conflict
Identify causes and stages of conflict and consider the effects conflict can have within the workplace. Look at the manager's role in resolving problems and creating a positive working environment.
Motivating for Performance
Consider how managers can influence motivation, the factors that affect workplace behaviour and techniques for motivating individuals and monitoring performance.
Performance Management
Look at individual and team performance, formal and informal assessment, SMART objectives and measuring performance against agreed standards.
Feedback & Poor Performance
Consider the importance of effective feedback and approaches to identifying and addressing the causes of poor performance.
Planning Change
Look at the forces that create organisational change and the principles of change management. Consider practical tools, including Gantt charts, and ways to support effective change.
PRACTICAL LEARNING
Throughout the programme, delegates will consider how leadership and management techniques can be applied within their own workplace. The different units provide opportunities to relate communication, leadership, motivation, conflict, performance and change management to everyday management responsibilities.
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