OAK TREE TRAINING FAQ'S

Yes. Free parking is available across the site. You can park in any available space that does not have a business name allocated to it.

Yes. Electric vehicle charging points are available nearby.

• You can find charging points:
  In the car park next to Little Willows Childcare
• At The Suffolk Café

Charges apply.

Yes. Smoking is permitted outside in the designated areas, where cigarette bins are provided.

Yes. There are outdoor benches and tables in the field area where you can sit during breaks.

Yes. Lunch is provided by our caterers and is included in your course fee. You can choose from the available menu on the day.

The Suffolk Café is also nearby, approximately a 3–5-minute walk or one-minute drive from the Oak Tree offices.

Yes. There are several accommodation options close to our training centre.
Please contact our team if you would like recommendations.

Email: sales@oaktree-training.co.uk

Yes.
The nearest bus stop is approximately 0.3 miles away, around a 5–10-minute walk.
The nearest train station is approximately three miles away and around eight minutes by car.
We can also offer a concierge service for delegates travelling by train. Please contact us for further information.

Email: sales@oaktree-training.co.uk

We offer several ways to attend your training:

• Face-to-face at our training centre just outside Bury St Edmunds
• Face-to-face at your workplace
• Live online training using Microsoft Teams or Zoom

Training at your workplace can be particularly useful for larger groups, and our trainers can travel to locations throughout the UK and internationally.

Yes. Many of our courses can be delivered live online through Microsoft Teams or Zoom.

Please check the individual course page or contact us to confirm the delivery options available for your chosen course.

Yes. Our trainers can deliver courses at your workplace, which can be an ideal option if several members of your team require the same training.

Contact our team to discuss your requirements.

Email: sales@oaktree-training.co.uk

Yes. We currently provide training across Asia, Europe and the Middle East and are happy to discuss training requirements in other locations worldwide.

At our own training facilities, courses can accommodate up to 8 delegates.

For courses delivered at your workplace, we can usually train groups of up to 12 delegates.

Numbers can vary depending on the course, so please contact us if you would like to discuss training for a larger group.

Email: sales@oaktree-training.co.uk

The usual minimum is 2 delegates.

Please contact us if you have a specific requirement, as options may vary depending on the course.

Email: sales@oaktree-training.co.uk

Most full-day courses run from approximately 9:30am to 4:00pm.

NEBOSH training usually runs from approximately 9:00am to 4:00pm.

Finish times can vary slightly depending on the course and number of delegates attending.

Half-day courses usually last approximately 3 hours.

Morning sessions normally run from 9:00am to 12:00pm. Afternoon sessions usually run from 12:00pm to 3:00pm.

Our NEBOSH National General Certificate training is delivered over 10 days, usually divided into two five-day blocks.

Refresher training is recommended approximately every 3 years after completing IOSH Managing Safely.

Yes. NEBOSH examination resits are available.

Please contact our team for details about available dates and pricing.

Email: sales@oaktree-training.co.uk

Please let us know as soon as possible if you are unable to attend.

If your employer made the booking, another member of your organisation may be able to attend in your place.

Contact our team and we will explain the options available.

Email: sales@oaktree-training.co.uk

Yes, but please contact us as soon as possible if you need to cancel.

Cancellation terms and any applicable charges are set out in our Terms & Conditions.

Email: sales@oaktree-training.co.uk

Please contact us as soon as possible.

Call 01284 763040 or email sales@oaktree-training.co.uk and include:

• Your full name
• The course you are booked onto
• The reason you are unable to attend

Our team will advise you about the available options.

Prices vary depending on the course, delivery method and training requirements.

Please check the individual course page or contact our team for current pricing.

Email: sales@oaktree-training.co.uk

Where possible, we offer discounted training for charities.

Please contact us to discuss your requirements.

Email: sales@oaktree-training.co.uk

Yes. Individuals can book places on our public courses.

Available courses and dates can be found on the relevant course pages on our website.

Our course materials are reviewed and updated regularly, with a formal review carried out annually.

Yes. We aim to make our training accessible and can provide additional support for delegates with learning difficulties or additional learning needs.

If you require additional support, please let us know before your course so we can discuss how best to help you.

Email: sales@oaktree-training.co.uk

Our trainers and support team are available throughout your training to help you get the most from your course.

If you have any particular requirements, please let us know before your course so appropriate support can be arranged.

Email: sales@oaktree-training.co.uk

Lunch and refreshments are provided when attending training at our centre.

Depending on the course, you may also find it useful to bring:

• A laptop
• A notebook
• Pens or other writing materials

Some courses may require a laptop for assessments or project work. We will let you know beforehand if anything specific is required.

Entry requirements vary depending on the course.

Where previous knowledge, experience or qualifications are recommended or required, these will be explained on the individual course page.

If you're unsure which course is right for you, contact our team and we'll be happy to help.

Email: sales@oaktree-training.co.uk